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Return & Refund

Return and Refund Declaration

We offer a 30-day unconditional promise on item(s) that are in unused condition and in the first bundling. Not substantial at a bargain things or altered pieces.

If it's not too much trouble dispatch your arrival/trade in a cushioned envelope or box. We suggest sending in a strategy that can be followed as well as guaranteed. We can't give a trade or issue a discount on stock that we didn't get. It isn't important to send back blessing boxes or lists. 

Situations When We Refund

1. Product issues
We are focusing on providing high-quality items for you. However, if you received the goods does not match what you order or the products have some quality issues. We will process a refund request within THREE business days.

2. Item out of stock
If you purchase goods and we are unable to ship them out due to a stock shortage, we will contact you by E-mail. We will offer you the choice to either refund or wait for stock.

Return Process

Please include the following information in the return package: 
① Order number and product SKU of the item(s) you want to return. 
② Shipping label (outside the package). 
③ Reasons for return.
Please E-mail and show the item of the problem to us, for example, show the photos of item(s)quality-related issue or wrong size to us by E-mail. 
We will refund you after we have received your package and inspected it.

Shipping Fee

You will pay all shipping fees.
If you want to return an item with no quality issues, you are responsible for all shipping fees. This includes both the shipping cost we paid and also the shipping fee you pay to return the item back to us. The refund will be processed once we have received the item.

Other Situations
If you have a unique situation that is not covered in the policy above, please contact us

Policy conditions and requirements

1. Item quality issues
Steps:Email our Customer Service → Upload your item picture/video and depict the issue → Customer Service affirms → Choose your answer
Guarantee period: Within 14 days from the date you got the thing.
Client Service reaction time: Within 24 hours
Arrangement: 72 hours after the issue is affirmed, Customer Service will send a substitution or issue a full discount.


2. Unsatisfactory products
Steps: Email our Customer Service → Explain the reason → Customer Service affirms → Ship your item back → Customer Service affirms thing returned → Refund
Guarantee period: Within 14 days from the date you got the thing.
Client Service reaction time: Within 2 to 3 weeks in the wake of accepting your items.
Arrangement: After we get and investigate the thing, Customer Service will issue you a discount.
Notice: You will bear all delivery costs, including the underlying transportation cost to send you the thing.

3.Wrong item
Steps:Email our Customer Service → Upload your item picture/video and portray the issue → Customer Service affirms → Choose your answer
Guarantee period: Within 14 days from the date you got the thing.
Client Service reaction time: Within 24 hours
Arrangement: 72 hours after the issue is affirmed, Customer Service will send you the right thing or issue a full discount.

4. Size problem
Steps:Email our Customer Service → Upload your item picture/video and depict the issue → Customer Service affirms → Choose your answer plan
Guarantee period: Within 14 days from the date you got the thing.
Client Service reaction time: inside 24 hours

Arrangement plan:

Plan A: The size does not coordinate what you requested. You will get a full discount or can get the item with the correct size for nothing.
Plan B :The estimate matches what you requested, yet it doesn't fit. The span of every thing may have an incorrectness of about 2cm/1 inch because of hand estimations.
- If the size distinction is under 2cm/1 inch, you can reach us and apply for an arrival. You are in charge of all transportation costs caused.
- If the size is more than 2cm/1 inch unique, we will take care of all delivery costs.


Solution plan:
Plan A: The size does not match what you ordered. You will receive a full refund or can choose to receive the product with the right size for free.
Plan B :The size matches what you ordered, but it does not fit. The size of each item may have an inaccuracy of about 2cm/1 inch due to hand measurements. 
- If the size difference is less than 2cm/1 inch, you can contact us and apply for a return. You are responsible for all shipping costs incurred.
- If the size is more than 2cm/1 inch different, we will cover all shipping costs.

5. Color problem
The The exact shade of every thing may fluctuate contingent upon your PC screen settings, the foundation, and the lighting conditions. Slight bungles between the shade of your thing, and the shading appeared on your PC screen may not imply that the thing is the wrong shading.

Notwithstanding, in the event that you feel that you have gotten a thing that is the wrong shading, you can pursue a similar method portrayed in area 3.

Strategy Exclusions

Products are not secured by our 14-day return or discount arrangement if:

A. The item sequential number and item was not disseminated by Cheap-pandora-charms-ireland;
B. Products have been worn and harmed, extended or defiled.
C. Products were harmed or exhausted by ill-advised utilize.
D. Merchandise are returned without included adornments.
E. Merchandise are put away or presented to extraordinary situations;
F. Unapproved fix, abuse, carelessness, misuse, mishap, change or ill-advised establishment;
G. Halfway merchandise of a total sets are be returned;
H. The case is made over 14 days after you got the merchandise.